Frequently Asked Questions

Everything you need to know about your Coco de Mer experience.

How do I determine my correct size?

We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for silk pieces or contacting our stylists for personalized advice.

What are your shipping options and delivery times?

We offer standard and express worldwide shipping. Orders are typically processed within 24 hours, with delivery ranging from 2-5 business days depending on your location.

Is your packaging discreet?

Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy and security at the point of delivery.

What is your return policy for intimate apparel?

For hygiene reasons, we can only accept returns on items that are unworn, in their original condition, and with all tags and hygiene seals intact within 14 days of receipt.

How should I care for my luxury silk and lace pieces?

To preserve the delicate nature of our fabrics, we recommend hand washing in cool water with a gentle silk detergent and laying flat to dry.

Do you offer international duties and taxes pre-payment?

Yes, for most international destinations, duties and taxes are calculated at checkout so there are no unexpected charges upon delivery.